About Us
Our Story
Australian Health Elevation Services Pty Ltd (AUHES) was founded with a clear purpose: to create a care organisation where people feel genuinely seen, heard, and supported, not only for a short time, but throughout every stage of their journey.
Our founders recognised that many older people and individuals living with disability were receiving services, yet still experiencing inconsistency, unfamiliar support workers, and a lack of genuine connection. Families often had to repeatedly explain their loved one’s needs, while individuals were expected to adjust to care that did not always reflect their choices, goals, or way of life.
The practical tasks may have been completed, but something important was often missing, the feeling that someone truly cared.
Our founders believed that working in aged care and disability support requires more than qualifications and experience. It requires empathy, passion from the heart, and a genuine drive to make a difference. This belief became the foundation of AUHES and inspired us to build a team of compassionate people who share the same purpose.
We believe disability should never stop someone from living a meaningful and fulfilling life. It should not prevent anyone from pursuing their goals, making their own choices, building relationships, participating in their community, or living life in the way they choose.
AUHES was created to provide care that listens before acting, understands before deciding, and remains consistent throughout every stage of a person’s journey. We do not see care as simply completing tasks. We see it as an opportunity to build trust, promote independence, and make a meaningful and lasting difference in someone’s life.
For us, care is found in the details. It is knowing how someone likes to begin their morning, noticing when they are quieter than usual, remembering the stories that make them smile, and helping them remain connected to the people, places, and activities they love. These moments may appear small, but together they create dignity, comfort, trust, and a sense of belonging.
Our vision is to build a community where older people and individuals living with disability feel supported, included, and confident about their future. We want individuals and families to know that there are providers who genuinely care—not only through words or short-term promises, but through consistent actions, trusted relationships, and long-term commitment.
Our journey is one of growth, learning, and heart. We have witnessed firsthand the incredible strength and resilience of the individuals we support, and their stories inspire us every day. They remind us why we do what we do and strengthen our determination to continually learn, improve, and innovate.
At AUHES, we are more than a service provider—we are a team united by purpose. We are honoured to walk alongside the people we support, share in their challenges, celebrate their victories, and recognise every meaningful milestone. Their stories have become an important part of our own, and together, we are creating a brighter, more inclusive, and supportive future.
As AUHES continues to grow, the heart behind our work remains unchanged: to see the person before the service, to make every individual feel valued, and to ensure no family feels they are navigating their journey alone.
Every step of the way, we remain dedicated to making a meaningful and lasting difference—one person, one family, and one story at a time.
This is the heart and soul of Australian Health Elevation Services Pty Ltd.
Our Philosophy
At AUHES, our philosophy centers on the unwavering belief that every individual deserves to be treated with the utmost respect, dignity, and compassion. We go beyond mere care, forging genuine connections that honor each person's unique story and journey. Our commitment is to create an environment where our clients feel truly valued and empowered, fostering a sense of belonging and purpose.
Guided by our core values of empathy and integrity, we strive to make a profound impact on the lives we touch. We are dedicated to providing not just exceptional service, but a heartfelt promise to support our clients in living their fullest, most dignified lives. Every action we take is infused with the belief that by nurturing the human spirit, we can help our clients achieve their highest potential.
Mission
At AUHES, our mission is to elevate the lives of older people and individuals living with disability through care grounded in passion, genuine connection, and continuity. We provide personalised support that evolves with each person’s needs, empowering them to maintain independence and live life on their own terms. For us, care is more than a service—it is a lasting commitment.
Vision
At AUHES, our vision is to touch lives with kindness, compassion, and care, providing unwavering support to individuals with disabilities and the elderly. We believe in empowering each person to live with dignity, independence, and joy. With a heart full of commitment, we aim to create a nurturing environment where every individual feels seen, valued, and uplifted. Every step of the way, we remain dedicated to making a difference—one person, one family, one story at a time.
Our Culture
At AUHES, our culture is shaped by empathy, genuine care, and human connection. While empathy may sometimes be seen as a vulnerability, we believe it is one of our greatest strengths. It allows us to understand each person beyond their support needs and respond with compassion, dignity, and respect.
We are committed to creating an environment where every individual feels heard, valued, and supported. Honesty, transparency, and integrity guide our relationships, helping us build lasting trust with the people we support, their families, and our wider community.
We embrace diversity and recognise that every person brings a unique story, identity, and perspective. By continuing to listen, learn, and grow, we foster a culture where people feel welcomed, respected, and confident that their well-being will always remain at the heart of our care.
Privacy Policy
In today's digital era, where personal information is easily collected, used, and shared, AUHES and its website "auhes.com.au" are highly attentive to the privacy concerns of our visitors. We assure you that your personal information will be handled with the utmost care.
AUHES will collect your personal and sensitive information for its own use and on behalf of other members of the AUHES network (Consultants) who may need access to your information for work placements. To help you understand our practices, we have developed a Privacy Policy that outlines how we collect, use, communicate, disclose, and manage your personal information. We encourage you to read this policy to familiarize yourself with our practices. Please note that our Privacy Policy may be updated periodically, so we recommend checking this site regularly to ensure you have the latest version. If you have any questions about this Privacy Policy, please contact us at 0481302676.
Australia Privacy Amendment Enhancing Act 2012
Our Privacy Policy reflects our commitment to comply with the legislative requirements of the Privacy Act, specifically the Privacy Amendment Enhancing Act 2012, which amends the Privacy Act 1988. For the latest versions of these Acts, visit the ComLaw website at www.comlaw.gov.au. Our goal is to balance the need to collect, retain, use, disclose, and dispose of personal information with individuals' right to privacy. By visiting and/or using our Website, you agree and consent to the collection, use, and transfer of your information as outlined in this policy.
1. Information Collected by AUHES
Information You Supply
Personal Information refers to any data that can be used to identify an individual. When you register to use our Services, we ask for information such as your name, email address, etc. Once registered, you can add information to your profile. If you make a purchase through our Services, we collect details about the transaction.
Contacts Information
If you allow the AUHES website to access your address book, we may access and store names and contact information to facilitate social interactions and for other described purposes.
Transaction Information
We collect details about your transactions, including the type of service requested, date and time of service, amount charged, distance traveled, and other related details. If someone uses your promo code, we may associate your name with that person.
Usage and Preference Information
We collect information about how you and site visitors interact with our Services, including preferences and settings. We use cookies, pixel tags, and similar technologies to create and maintain unique identifiers.
Device Information
We may collect information about your mobile device, such as hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.
Aggregate Information
We use log files like many other websites. The information in the log files includes IP addresses, browser type, ISP, date/time stamp, referring/exit pages, and the number of clicks to analyze trends, administer the site, track users' movements, and gather demographic information. IP addresses and other such information are not linked to any personally identifiable information.
2. Use of Your Information
We use your personal information for business purposes, such as personalizing content and understanding how you use our Website to improve our Services. This includes providing you with hardware, content, apps, and other services; communicating with you about our Services; providing technical support; and customizing and improving your experiences.
3. Sharing Your Information
Certain information you post to your profile, such as your ID or system-generated user ID, will be public and visible to others. We may also share information within related companies and with third-party advertisers and analytics services to improve our offerings and understand user interactions.
4. Third-Party Plugins and Services
Our website uses social plugins and may receive information about you or your connections from social media services or payment providers. We use services like Google Analytics to analyze how visitors interact with our site.
5. Platform Permissions
Most mobile platforms have defined certain types of device data that apps cannot access without your consent. The permissions we request may change over time, and we provide resources to explain these permissions.
6. Correction of Information
You have the right to access and correct your personal information. If the information we hold is not accurate, complete, and up-to-date, we will take reasonable steps to correct it. If you wish to exercise your rights of access and correction, contact us at 1800 694 827.
7. Privacy Protection for Children
The Privacy Act 1988 does not set a minimum age for making decisions regarding personal information. Each case is considered individually, and guidelines help determine when a young person can make decisions on their behalf.
8. Cookies Policy
Our website uses cookies to identify you, load your preferences, and track the pages you visit. You can choose whether to accept cookies through your browser settings, though disabling them may affect the functionality of our site.
9. Contact Us
We are committed to protecting your personal information. If you have any questions about our Privacy Policy, please contact us at Customer Service Support or email us at admin@auhes.com.au.
Terms and Condition
By accessing and using This Website, you agree to the Terms of Use outlined below.
For the purposes of these Terms of Use, "This Website" refers to all web pages located on the auhes.com.au domain name.
This Website is owned by the AUHES and its related entities ("AUHES"). AUHES Group maintains this Website.
Terms of Use
The following Terms of Use, together with our Privacy and Security Statement, govern your use of this Website. By accessing and using This Website, you signify your acceptance of these Terms of Use and the Privacy and Security Statement.
Amendments to Terms of Use and Security Statement
We reserve the right to update, amend, revise, or remove the Security Statement and the Terms of Use at any time. It is your responsibility to regularly review these Terms of Use and the Security Statement for any changes. If you do not agree to any amendments, you should cease using This Website immediately. Continued use of This Website after any such changes implies your acceptance of the updated Terms of Use and Security Statement.
Disclaimer
The information on This Website is provided for general informational purposes only. It is essential to seek professional advice before relying on any statements contained herein. While we strive to ensure the accuracy and completeness of the information on This Website, we accept no liability and offer no warranties for any damage or loss resulting from your reliance on this information, whether in part or in full.
We are not liable for any claims, actions, demands, costs (including legal costs), and losses (including consequential losses) arising from your use or reliance on:
- This Website;
- Any linked website;
- Information obtained from This Website or any linked website;
- Any harmful code or virus that may infect your system via This Website.
Indemnity and Liability
Certain State and Commonwealth legislative acts impose conditions, warranties, and obligations that cannot be excluded, restricted, or modified except to a limited extent. AUHES does not seek to exclude your statutory rights and acknowledges them in all applicable cases.
You indemnify and release AUHES and our officers, agents, employees, contractors, and related entities from any claims, demands, actions, costs (including legal costs), and losses (including consequential losses) incurred due to:
- Your breach of these Terms of Use;
- Your use of This Website content, whether legal proceedings are instituted or not;
- Your use of links to This Website content.
Any implied warranty or condition is excluded to the extent permitted by law. Where any condition or warranty is implied by law and cannot be excluded, AUHES's liability will be limited to one of the following:
For goods:
- Replacement or supply of equivalent goods;
- Repair of the goods;
- Payment of the cost of acquiring equivalent goods or replacing them;
- Payment of the cost of repairing the goods.
For services:
- Repeat supply of the services;
- Payment of the cost of repeating the supply of the services.
We specifically disclaim liability for typographical errors, inaccuracies in software products, service descriptions, or other information on This Website or any linked website.
We do not warrant the completeness or currency of the content on This Website and are not obliged to update it. Changes to This Website or its content may occur without notice. You agree that we are not liable for any special, consequential, direct, indirect, punitive, or incidental damages (including lost profits, opportunities, or costs of substitute services) arising from your use of This Website or any linked website, or your inability to use This Website or any linked website, even if advised of the possibility of such damages.
Opinions and views expressed on This Website are not necessarily endorsed by us, and we accept no liability for any offense or harm caused by such opinions or views.
Advertisers are solely responsible for the content of their advertisements. The placement of advertisements does not imply AUHES's endorsement or recommendation of the advertised services or goods. This includes, but is not limited to, failures of electronic or mechanical equipment, communication lines, transmission of viruses, unauthorized access, operator errors, theft, telephone or other connectivity issues, strikes, labor problems, or any other force majeure events.
We do not guarantee uninterrupted, continuous, or secure access to This Website.
You agree that we are not liable for incidental, indirect, consequential, or special damages (including lost profits) related to:
- Your use of, access to, or inability to use or access This Website or its content;
- Statements or conduct of any third party on This Website;
- Unauthorized access to or alteration of your data or transmissions;
- Goods purchased through or in connection with This Website.
Intellectual Property Rights
AUHES owns all intellectual property rights on This Website. No part of This Website may be modified, reproduced, stored, adapted, publicly displayed, or uploaded to another location in any form without our prior written consent.
Conduct
You agree not to use This Website for any unlawful purpose or in a manner prohibited by these Terms of Use. You also agree to comply with all applicable laws, regulations, and codes of conduct.
You agree not to:
- Publish, email, distribute, or transmit any defamatory, unlawful, indecent, obscene, inappropriate, or offensive material on or through This Website;
- Use This Website to defame, disparage, harass, abuse, threaten, stalk, or offend others;
- Impersonate any person or entity;
- Engage users in contests, surveys, chain letters, pyramid schemes, spamming, or unsolicited emailing through This Website;
- Upload, email, post, or otherwise transmit material containing viruses, computer files, programs, or codes designed to interrupt, destroy, or limit the functionality of any computer software or hardware, or that you do not have the right to make available under law or contractual obligations.
AUHES reserves the right to retain, monitor, and disclose any necessary information to comply with applicable laws, regulations, governmental requests, or legal processes.
Specific Warnings
You must ensure that accessing This Website is not prohibited or illegal under applicable laws.
You agree not to place links to This Website on any site that:
- May subject AUHES to an action for infringement of intellectual property rights, defamation, or breach of any law;
- Does not conform to accepted standards of good taste and public decency.
You agree to take your own precautions to ensure that accessing This Website does not expose you to the risk of harmful computer code, viruses, or other forms of interference that could damage your computer hardware or software.
Linking
Provided you comply with these Terms of Use, we grant you a non-exclusive, non-transferable, and revocable right to create links to This Website using any mechanism ("Links").
In using this right, you agree to:
- Use only active links to our material;
- Not bring AUHES, our services, goods, officers, employees, or related bodies corporate into disrepute;
- Not reproduce, adapt, copy, translate, modify, or vary any information accessible through This Website ("Material") without our prior written consent, except as specifically authorized in these Terms of Use;
- Use our material without altering, redrawing, amending, or animating it;
- Not use:
- Any links to an internet location or webpage other than to the home page of This Website or a subsidiary website;
- Any process that causes a webpage with our material to appear in search engine results under a search query for a competitor’s identity or brand, and vice versa;
- Retain all trademark and copyright symbols in the material;
- Supervise and ensure compliance with these Terms of Use regarding the use of our material;
- Ensure your contractors, employees, and agents with authorized access to This Website are aware of these Terms of Use;
- Ensure that our material is not used to imply sponsorship, affiliation, or endorsement by AUHES of any event, organization, or person;
- Comply with any request from AUHES regarding your use of our material.
We may place links to other websites on This Website for convenience. These links may not be maintained or kept up-to-date.
Links and Other Third-Party Materials
AUHES does not control third-party websites or their content and is not responsible for their availability or privacy practices. We do not endorse or warrant the accuracy of content on such websites and are not liable for any damages resulting from your use of third-party content, products, materials, or advertisements. Our links to third-party websites do not imply approval, endorsement, or recommendation of their operators, owners, or content.
Termination of Access
AUHES may terminate access to This Website at any time without notice. Such termination will be governed by our disclaimer.
General
We are not liable for any failure to comply with these Terms of Use due to circumstances beyond our control. If we decline to enforce any right available to AUHES under these Terms of Use on one occasion, it does not constitute a waiver of that right on any other occasion.
If any provision of these Terms of Use is found to be unenforceable, invalid, or illegal, the remaining provisions will remain in full force and effect. These Terms of Use are governed by the laws of the State of New South Wales, Australia.
Privacy Policy
Your personal data provided to AUHES is used in accordance with our Privacy Policy.
Invoicing
All contributions are charged in accordance with government guidelines. You or your Client Adviser/Client Facilitator can review your contributions at any time through our Family Portal on auhes.com.au. We will endeavor to invoice you fortnightly but reserve the right to bill at different intervals. Our invoice will be evidence of your service usage and charges. All upfront payments for our services are not redeemable for cash and are non-refundable unless agreed upon by both the client and AUHES. Any excess kilometer charges, entry fees, supermarket shopping, and meal preparation costs are payable separately at the time of purchase. Services must be booked at least 24 hours in advance and canceled at least 24 hours prior to the scheduled